At Paris Texas Brand Shop, we are dedicated to providing a seamless luxury shopping experience from browsing to delivery and beyond. Our policies are crafted with our sophisticated global clientele in mind, ensuring your complete satisfaction with every aspect of your purchase.
Shipping Information
Order Processing
All orders are processed within 1-2 business days from the date of purchase. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods & Timeframes
Standard Shipping – $12.95
We partner with premium carriers DHL or FedEx for our standard shipping service. Your order will be delivered within 10-15 days after shipment.
Free Shipping
For orders over $50, we offer complimentary shipping via EMS. Delivery typically occurs within 15-25 days after shipment.
International Shipping
We proudly ship worldwide, with the exception of select Asian countries and remote locations. Please note that international customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
Returns & Exchanges Policy
We want you to be completely satisfied with your Paris Texas footwear. If for any reason you are not happy with your purchase, we offer a straightforward returns and exchange process.
Return & Exchange Timeframe
We gladly accept returns and exchanges for eligible items within 15 days of the delivery date.
Eligibility Requirements
To be eligible for a return or exchange, items must meet the following criteria:
- In original, unworn condition
- No signs of wear or damage
- All original tags attached
- Original packaging included
Non-Returnable Items
To maintain our luxury quality standards, the following items cannot be returned or exchanged:
- Stiletto heels with any visible signs of wear
- Items from our exclusive MUST HAVES collection with removed tags
- Any footwear showing sole wear or damage
- Personalized or custom-made items
Special Note: Our exquisite Stiletto collection requires careful consideration due to the delicate nature of the designs. Please try them on clean surfaces to preserve return eligibility.
Return Process
STEP 1: Submit Your Return Request
Email our customer service team at [email protected] with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Paris Texas Brand Shop Customer Service,
I would like to request a [return/exchange] for my recent purchase.
Order Number: [Your Order Number]
Name: [Your Full Name]
Email: [Your Email Address]
Item(s) to Return: [Product Name, Size, Color]
Reason for Return: [Please specify]
I confirm that the item(s) are in original condition with all tags attached and packaging intact.
Thank you,
[Your Name]STEP 2: Wait for Authorization
Our team will respond within 1-2 business days with a Return Authorization Number and detailed instructions.
STEP 3: Package Your Items
Please include the original packaging, tags, and all accompanying materials. We recommend using the original shipping box when possible.
STEP 4: Ship Your Return
Send your package to our returns department at:
Paris Texas Brand Shop Returns
1729 Frankford Street Southeast
Washington, US 20020
We strongly recommend using a trackable shipping service and retaining your proof of postage. Return shipping costs are the customer’s responsibility, except in cases of defective or incorrect items.
Refund Information
Once we receive and inspect your returned item(s):
- Refunds will be processed to your original payment method within 7-10 business days of receipt
- Original shipping fees are non-refundable
- Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items
Accepted Refund Methods
We process refunds through the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Exchange Process
For exchanges (size or color variations):
- Follow the same return process outlined above
- Clearly indicate your desired exchange item in your email
- We will ship your new item once the return is received and processed
- If the exchange item differs in price, we will process the appropriate refund or charge the balance due
International Returns
For our global customers (excluding some Asian countries and remote locations):
- Return shipping costs are the customer’s responsibility
- Customs duties and taxes are non-refundable
- Please mark the package as “Returned Goods” to avoid additional customs charges
Need Assistance?
Our dedicated customer service team is here to help with any questions about shipping, returns, or exchanges.
Email: [email protected]
Response Time: 1-2 business days
We appreciate your trust in Paris Texas Brand Shop and are committed to ensuring your complete satisfaction with our luxury footwear collections.